I’ve always had exceptional service from DotSure’s Pet Insurance

I’ve always had exceptional service from DotSure’s Pet Insurance . My latest experience, with Michael Bennet, was really stand-out. He got back to me when he said he would (two working days later, with a weekend between them), and was very understanding of our situation. I know it’s the job of any retentions department to, well, retain customers, but Michael went above and beyond. And he did it without seeming ‘sales’-y or needy. In fact, I think that’s the one thing I can say of all my interactions with Dotsure over the years. They seem to have a genuine interest in their customers and their pets. When I called Michael to cancel my policy, his main concern seemed to be that there would be no change to my policy benefits for my pets, rather that that Dotsure wouldn’t be losing out on money. I guess that’s the difference.