**** insurer

Yesterday, exactly a month ago. I hit a pothole on a municipality road. I had to report the incident to my insurer, of which I did on 15 June 2022. The incident happened on 14 June 2022, around about 19h45pm. I phoned dotsure for road side assistance. They've sent out one of the AA guys to assist with changing the tyre that got damaged to replace it with the spare. I drove with the spare to where the incident took place to take pictures as evidence for my claim. I couldn't get any as the potholes was filled with rain. I then drove home, when I got home the spare was flat. I then drove to my nearest filling station to have the spare aired. When I got to the station the spare tyre was loose from the rim and the car didn't wanted to move at all. I called dotsure again around 20h40pm to have the car towed and drop the car at the tyre centre in the morning for me to buy a new tyre, which cost me R1400. I waited at the filling station until 23h24 for the car to be towed. I then went the following morning to get the images. I called dotsure on the 15th and was told to go to the police station to report the incident. I came back from the police station upon a call from dotsure to explain how the incident happened. Eugene Pieters, one of the consultants that told me to send all the evidence on WhatsApp to support my claim. She said she will call me during that day with a total amount of the evaluation (no call, vark *****) - that time the car was at the tow yard. She was phoned the 17th of June, just to tell me my access will be R7500 (what *** is that). R2500 is my standard access. The other R2500 is because I am under 30 y/o. And the last R2500 was, that there was no 3rd party vehicle involved. I then told her to cancel the claim, because where in the hole hell must I get that amount. I then submitted a claim at the City of Cape Town since I couldn't afford the access. I called Eugene to provide me with proof of the canceled claim and up until today, I haven't received jack from her. Dotsure is the ****piest insurer I've ever dealt with. I will rather vacuum the ocean then to recommend people to that **** insurer. I've been with them since I bought my vehicle in 2016 - when it was still Oakhurst. This idiots doesn't care. I will cancel this *** insurance when my vehicle is paid up in 2 months time.