Insurance treating customers unfairly

Highly disappointed with dotsure pet insurance!

My dog has been sent for various tests in the last month, I submitted 4 claims in total.

All claims to date have been treated as 1 incident which is not correct. Each claim was a separate incident with treatment on various dates, they have dated all claims todate as 4 July and the policy wording clearly states sublimited apply to per claim... Not per incident or diagnosis.

I have gone through the separate policy terms and conditions it also legally does not state the all claims related to 1 diagnoses only qualifies as 1 claim.