1 reviews | Active since Dec 2016
Insurance *****
I am having a problem with Dotsure Insurance. Oct 2017 I insured 2 cars and my househould contents. A netstar tracker was installed into my ASX
Dear Aneesa
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Aneesa
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We hope you are well.
Your complaint dated 24 October 2018 refers.
We confirm that you were contacted on 24 October 2018 to obtain further details regarding your complaint. You advised that you were dissatisfied with the outcome of your claim as it was declined.
We further confirm that after a full investigation into the matter it came to light that your claim was declined correctly inline with your policy terms and conditions. Furthermore, we confirm that you were contacted on 06 November 2018 to discuss the outcome of your dispute/complaint to which you accepted.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding this matter.
Regards
Dotsure Resolutions Team
We hope you are well.
Your complaint dated 24 October 2018 refers.
We confirm that you were contacted on 24 October 2018 to obtain further details regarding your complaint. You advised that you were dissatisfied with the outcome of your claim as it was declined.
We further confirm that after a full investigation into the matter it came to light that your claim was declined correctly inline with your policy terms and conditions. Furthermore, we confirm that you were contacted on 06 November 2018 to discuss the outcome of your dispute/complaint to which you accepted.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding this matter.
Regards
Dotsure Resolutions Team