Insurance company

I have lodge a claim on the 8th January 2024 and I was assigned Sisanda Smile to follow up on my claim and give feedback ,that lady never called me a single day I spent more than R200 airtime calling the insurance to follow up on my claim. Today it’s 24th my claim hasn’t been approved and my car is stuck by the panel beater where I have to pay for a storage because the insurance can’t pay it,they called the panel beater to inform them that the storage money is between them and I ..two weeks of waiting without a car,which I am using it every day to go to work and I have to take leave days