Insurance *****

I lodged a claim,they approved it. They then told me to wait at home on a certain day and no one came ! I couldn't go to work ,I couldn't leave my house and no one contacted. Secondly they sent me a link that I don't have access to? I'm not authorised. They eventually sent help but the person told me that they could only fix my problem in part. My key was stuck in the ignition,they told me they can remove it but I can't use my car because everything will be locked! How am I suppose to get my car to the repairer ??? With Dotsure you need to take a week off to get help- they all called me close to 40 times No one gives a straight answer and you have to keep chasing them for help. Worst service ever! My key is still stuck and there is no one to help ! Not even my insurance company.