*********** insurance company (Dotsure insurance)

Taken out insurance for my vehicle and at claim stage I was told by the assessor that my vehicle engine was damaged without any checks been done,Called several times requesting for feedback regarding my claim and still no feedback! My vehicle was towed to pinetown to a panel shop were dotsure insurance does their assessments and inspection of the vehicles. Dean from the panel shop requested dotsure to send my vehicle to VW Agents because they are a panel shop and does not specialise in that field,Dotsure hasn't given him the go ahead.Assessor Mr Keith Moses from Dotsure stated that my engine was damaged without any checks been done and he stated that my interior carpets were dry after weeks they towed my vehicle to Jacobs Durban. My vehicle was left in an open yard were my car windows were left open which caused more damages to my vehicle as I went to view my vehicle in Jacobs my interior carpets,seats and steering wheel were soaking wet with water caused by the poor service and negligence of the insurance company! My car has dents on the body and the front bumper is damaged!

It's so heart breaking to see my car in this condition. Insurance is there to put me back in the same position prior to the event of something happening not put me in a worse situation!

Claim number:***