FD
Freddie D
1 reviews | Active since Mar 2013
10 Nov 2018, 22:17
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why is my position on the website consistently wrong. this has been happening for more than a month. when I phone some lame excuse is given that it must be the tracking company. surely I am paying the insurance company and not the tracking company. if you cannot sort the problem out, tell me so that I can cancel the contact and go to an company that can provide the proper service. Freddie ********** 477
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dotsure.co.za's replyOfficial
23 Nov 2018, 16:25Dear Freddie
We refer to your complaint posted on 10 November 2018 contents of which have been duly noted.
We apologise for the inconvenience caused.
We confirm that you were contacted on 12 November 2018 to make the necessary arrangements and your new unit number was updated. Our records confirm that the Dotsure Smart-Box fitted on your vehicle is fully functional and is transmitting accurate data.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to your complaint posted on 10 November 2018 contents of which have been duly noted.
We apologise for the inconvenience caused.
We confirm that you were contacted on 12 November 2018 to make the necessary arrangements and your new unit number was updated. Our records confirm that the Dotsure Smart-Box fitted on your vehicle is fully functional and is transmitting accurate data.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply23 Nov 2018, 16:25
Official
Dear Freddie
We refer to your complaint posted on 10 November 2018 contents of which have been duly noted.
We apologise for the inconvenience caused.
We confirm that you were contacted on 12 November 2018 to make the necessary arrangements and your new unit number was updated. Our records confirm that the Dotsure Smart-Box fitted on your vehicle is fully functional and is transmitting accurate data.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We refer to your complaint posted on 10 November 2018 contents of which have been duly noted.
We apologise for the inconvenience caused.
We confirm that you were contacted on 12 November 2018 to make the necessary arrangements and your new unit number was updated. Our records confirm that the Dotsure Smart-Box fitted on your vehicle is fully functional and is transmitting accurate data.
We trust you find the above in order.
Regards
Dotsure Resolutions Team