LM
Len M
1 reviews | Active since Oct 2019
30 Nov 2021, 09:33
***********.
I am really not happy with your service. I spoke to Nteseng Majola on the 25/11/2021 requesting they debit my premiums, after they debited on the wrong day. Was told they will debit on the 29/11/2021 still nothing. I need to call and follow up always so they debit premiums. When I email them, the inbox is full. what kind of service is this? If this policy lapses I will be very mad cause its on you. Fix this and debit the premiums.
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dotsure.co.za's replyOfficial
30 Nov 2021, 09:49Hi Len,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply30 Nov 2021, 09:49
Official
Hi Len,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za