Incompatent | Condescending | Joke?

I had to contact Cape Gate Mediclinic for the papers etc of my visit to the ER because Samual from Dotsure accused me over the phone that I couldn’t have been concussed from a car accident

The accusation is highly offensive because I have not been able to work from my injuries for the last few weeks and the tone he used was really disgusting in terms of empathy towards someone who went through a traumatic event.

The way he spoke to me brought up traumatic events that gave me a panic attack

I do not appreciate how Samual speaks to one in such a condescending way, claiming I was not concussed and didn’t need medical attention because I was not taken in an ambulance immediately… does he realize we live in South Africa? Why would I pay and call an ambulance if my father was on the scene with my whole family who took me home and cared for me until the next morning when I went to the ER? The only reason I remember anything is that I was told what happened by my family.

Claims made that one is not injured by an unqualified insurance worker who has no medicinal qualifications is disrespectful towards one who has just been in a traumatic event and still recovering from the car accident… also highly ******* if that info was used for the claim

I hope he apologises for this and learns how to speak to people in an empathetic manner.

Dotsure is also really bad at answering phones…

Like the last time I called Dotsure the phone manually got put off 3 or 5 times and when someone answered they were still laughing from their previous conversation, the unprofessionalism at DotSure takes the cake.

Also… I got an sms I would receive this call last week Wednesday but only got it today, bad service is what you guys deliver so amazingly

Have an awesome day DotSure