Inadequate consultants from Dotsure

I took out self and insurance on my two iPhones purchased in South Africa in February 2019. When I called to enquire about the insurance I advise the consultant that I work and reside in China. At the time I was in South Africa on holiday and purchased these two phones. I explain to the consultant and enquired that if I decide to take out the policy with Dotsure if I will still have cover seeing as I will be in China. The consultant assured me that I will be fully covered while I am in China as I disclose this on the call when I decided to take out the policy. About a week ago I submitted a claim for a broken camera on one of my phones and was contacted by claims consultant called Genevieve Joseph. She sent me a claims and damage report form to complete as well as the request to supply supporting documents such as proof of ownership, damage report, and a quote for the repair. I have no problem in supporting these documents however they will be in mandarin as I am in China. The cost of repair will also be in Chinese you yuan ( RMB ). I will not be able to submit a police report as I have enquired with the police station closest to us and they cannot supply this for me. What is the most frustrating is that she also mentioned that seeing as I am in China I will only be covered for six months while I am abroad, I will be here for the next two years, this six-month rule was not mentioned to me when I finalized the policy. I sent her an email back saying that I think she has to listen to the recording of when I initially finalized the policy. It seems like she is trying to sidestep this request as if she listens to the recording she will find out this information was never disclosed to me. I am very annoyed with this whole situation is when I enquired about the insurance the consultant called me non-stop to finalise, now when I need to claim all of this is now revealed. My suggestion would be that you give your consultants proper training before allowing him to deal with customers. If this matter is not resolved i will take it to the Ombud. I was given the wrong information and I will not leave it here. Please note that you can only call me should you need to you on my Chinese number + ********** 007352 or via email.