Inadequate, ***********

I had my Suzuki Swift insured with dotsure, they were professional ,friendly and not expensive,it was good to have my car insured with dotsure or so I thought because when I had an accident in March 2024 where a young reckless driver wrote my car off by driving into my car from the rear,dotsure expected me to do my own investigation as if I was employed by dotsure, I had to travel to Macassar police station to get the police accident report and had to email it to dotsure, all they had to do was to get the officers statements, who attended to the scene,but inspite of all the information I gave dotsure and evidence showing that there was only 2 vehicles involved, dotsure believed the young man when he said afterwards that his car was pushed by another vehicle into my vehicle, even with no evidence of a third vehicle and for the fact that that young man couldn't also provide any evidence of a 3rd vehicle,dotsure simply gave up and told me the case is closed and there's nothing they can do.I think they just gave up because they are ***********, pathetic and simply don't care that I am now without a vehicle and in debt to the bank that financed my vehicle even with a shortfall cover that I had with dotsure, I can therefore never recommend dotsure to anyone because they just give good service while receiving the clients premiums but neglect the client when he need their assistance mostly. It's terrible to be insured with a company that doesn't go the extra mile like other insurance companies. They told me on the phone that they paying a +_ R17000 to the finance company, Standard bank and will send me proof of payment, am still waiting for that,even when they pay that amount, am still having an amount of +_ R30000 to pay the bank for financing the car that was written off,inspite of having a shortfall cover,does it make sense,certainly not to me,what's the point of having a shortfall cover but still have to pay a shortfall?