Inabilty to claim on pet insurance

I have been trying to lodge a claim for 2 weeks, with NO success. Every time I login, and attempt it says "Houston we have a problem" I Have tried everything to get my claim in. I am a pensioner and desperately need to get this money back You cannot get through to a human being for help , there is just bots and they cannot discern problems I have mailed someone called Annemi, but have made no progress 2 weeks later So disappointing as historically have had good service but now that it is all electronic, it seems to have gone wrong, now that they don't employ humans. Insurance is only as good as the last claim paid.