GM
Grace M

1 reviews | Active since May 2021

18 Dec 2024, 16:08

I’m disappointed that Dotsure didn’t settle claim for my dog in full whereas I made the same claim in the previous month and it was settled in full

I’m disappointed that Dotsure didn’t settle claim for my dog in full whereas I made the same claim in the previous month and it was settled in full. It was only the the third that was settled. Why there are inconsistencies in their claim settlement?

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Replies (1)
dotsure.co.za
dotsure.co.za's reply24 Dec 2024, 11:54
Official
Hi Grace, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za