If you can charge me a penslty fee why cant you be charged a penslty fee when your at fault.

Where to start. In September 02 i was debited R1019-54 where as my premuim is R829 pm. So i reversed it R45 for reversal and R3.50 for transaction non to my mistake but Dotsure mistake. Then i contacted dotsure via livechat and informed them that i have reversed payment as it was wrongfully debited. I was promised that it was tectified. On the 16 September they debited again R1019.54, again wrong amount. Ahain i had to reverse it at same cost. Spoke again to live chat Jason and again i was promised it should have been correctly debited. On the 22Septembet the correct amount was debited of R829.24. In October no problem premuim went off as normal. In November 02 payment went off R899 and again i spoke to Jason where i was told it was a R60 penslty for late payment. But so far it has been dotsure fault of wrong debit amounts. On the 10 November again im debited R829.24. And again i had to reverse it as it has been a double payment. At a cost of R45 for reversal and R3.50 for transaction fee. This brings the cost to R145.50 for reversals due to wrong debit amounts. And then another R829.24 that was double debited. If you can charge me R60 for a late payment then i can charge you R145.50 for charges due to your mistakes. And i expect this to be paid asap back or i will reverse the psyment of Novembet also. Im sivk of your stories. Almost 3 years with dotsure and this is the treatment i reveive.