JW
Julia W

1 reviews | Active since Mar 2013

15 Feb 2024, 18:52

IF YOU ARE NOT SURE THEN DON'T GO WITH DOTSURE

Have you often wondered how Dotsure can afford so many adverts on TV? Well I will tell you why. When you first register they offer you affordable rates but once you have been with them for a while they start increasing your premiums and they do it in such a way that you hardly notice. R15 for one part of your cover then R12 for another and so on. As for pet insurance don't even go there!! When my pet started to get older my premium went up by R300 to R450 and then up to R650.72 . Now that she is 15 years old they have told me that "Your premium will increase from R650.72 to R976.08 to ensure that we won’t need to compromise on quality in the face of rising costs." What ****, they know that she is too old to be covered anywhere else, but I can't afford that premium so I am going to have to cancel it and hope that she remains in reasonable health until she needs to go and romp on the other side with her brothers and sisters. BEWARE AND STAY AWAY FROM DOTSURE

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Replies (1)
dotsure.co.za
dotsure.co.za's reply15 Feb 2024, 18:54
Official
Hi Julia, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za