LM
Lizl M

1 reviews | Active since Dec 2017

04 Aug 2023, 14:50

I would like to give Semon Muller a 5 star review

I would like to give Semon Muller a 5 star review. Thank you Semon for your assistance and help, and always getting back to me. I appreciate it, you made a bad experience a bit easier to handle, all the frustration that goes with a vehicle accident, etc. You are a huge asset to Dotsure. If I could give another rating in this one review, I would really not give the claims department a good rating. It's a major frustration to deal with the claims department. You never speak to the same claims clerk, and no one ever gets back to you. That is a huge frustration, to have to explain everything over and over again to each person you speaker to. Don't you have a note section on your claims process so that the next person knows exactly what's going on with each claim?

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Replies (1)
dotsure.co.za
dotsure.co.za's reply04 Aug 2023, 14:59
Official
Hi Lizl, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you! We'll share the compliments with Semon as well. ;-) 
We are so sorry to hear about your experience with the claims department and apologise for any inconvenience caused.  We have referred this to the relevant department. 
The dotsure.co.za family