NB
Nomholi B

1 reviews | Active since Apr 2015

22 Feb 2016, 17:10

I WISH I NEVER HAD ANY CONNECTION TO DOTSURE

I got into a contract with Dotsure for Comprehensive Insurance for my car in 27 June 2015. As HEAVILY ADVERTISED my first month's premium was R0 and I was promised many rewards and that my driving would be monitored using a tracking device (which was MANDATORY in order to GET insurance with Dotsure) from Netsar - with whom they entered me into a separate agreement for 3 YEARS for this device. My premium was R883.37 - which was affordable for me.1 November 2015 - 4 MONTHS into my insurance contract and without having CLAIMED at all from Dotsure - my premium was increased to R1104.40 - that is a R221.03 increase- Apparently due to inflation, rising costs of repairs and replacements. They DID NOT advise me before signing up with them that only a mere 4 months down the line they would increase my premium to such an extent. In Jan 2016 it took CONSTANT CALLING and emailing to get my contract cancelled and now that its terminated Netstar is deducting R180.20 per month for this device that I DONT NEED! They needed it for their BUSINESS but now I am stuck with it for 3 years! This insurance company is ********* in its practices I regret the day I EVER got into a contract with Dotsure!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply23 Feb 2016, 09:42
Official
Hello Nomholi,

We apologise for the inconvenience this has caused you.

We will look into your complaint and get back to you very soon.

Kind regards
The Dotsure Team