I was so appreciative to Chad that phoned me,he recognized that i was speaking in a different language and changed the language to the one I felt comfortable with

I was so appreciative to Chad that phoned me,he recognized that i was speaking in a different language and changed the language to the one I felt comfortable with. Throughout our conversation, he spoke about my pet with so much love and compassion. It really felt he knew how much Marley means to us. Thank you so much.