NC
Nonhlanhla C

1 reviews | Active since Oct 2014

22 Oct 2025, 19:06

I was browsing the Dotsure website last week, comparing quotes for pet insurance

I was browsing the Dotsure website last week, comparing quotes for pet insurance. At first, it didn’t seem like switching from my current provider would bring much financial benefit. Then Troy Stoffels called. I missed his first two calls due to a meeting, but he didn’t give up. When we finally spoke, I was blown away by his professionalism, product knowledge, and understanding of the competitive landscape. Troy clearly outlined not just the cost differences, but the real value I’d gain by moving to Dotsure. He highlighted benefits I wasn’t getting from my current provider — and he did it with confidence, clarity, and genuine care. What stood out most was how customer-centric he was — not pushy, just informative and helpful. It made my decision easy. I signed up with Dotsure immediately and gave notice to my previous insurer. Troy is a true asset to Dotsure, and the reason I made the switch with confidence.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply23 Oct 2025, 09:04
Official
Hi Nonhlanhla, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Troy as well. ;-) The dotsure.co.za family