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Phumelele M

1 reviews | Active since Mar 2020

17 Jan 2023, 15:53

I WANT MY STOLLE PETROL

Dot sure is one of the worst company I have ever seen in my life with extreme poor very poor customer service. My experience with dotsure has nothing but a nightmare for me , the amount of abuse I get here is totally unbelievable yet I'm paying this guys every month. On the day when that I went to fetch my car since you dumped it hundreds of kilometers away, when I was checking it I realized that all my PETROL HAS BEEN DRAINED there was nothing on the gas thank even the light was flashing. I told Leon about my petrol he said he is going to investigate and get back to me but he didn't, I spoke to Sisanda more than once she promised to get back to me but till today there is nothing. Is this the kind of customer service you guys are offering *****ing from your customers and ignoring the completely. When the car was towed it had a full tank I was traveling from PTA to KZN. I want my ****** PETROL.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply17 Jan 2023, 16:07
Official
Hi Phumelele, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za