I submitted a motor vehicle claim EASY*** 7 days ago: Dotsure declined it after 7 days, after I had to followup, not as per their advertised 3 day turnaround

I submitted a motor vehicle claim EASY*** 7 days ago: Dotsure declined it after 7 days, after I had to followup, not as per their advertised 3 day turnaround. I took out the policy 3 months ago, I have no control over my vehicle breakdown I incurred additional rental cost for two weeks and incovenicing for my family and work commitments. The lady Consultant *Tulani* was unsympathetic, cold and unprofessional in her communication of the decision. The *_soft landings_* is a facade they just want your premium and cannot protect you when unforeseen, unplanned, mechanical breakdowns occur.