I put a claim of R2610 and Dotsure is only willing to settle R1475 even though I am still within my threshold

Hi Grace, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za