SN
[email protected] Njoko

1 reviews | Active since Jul 2016

12 Jul 2016, 16:08

I'm really getting annoyed with Dotsure

<p>I recently purchased a vehicle and insured it through Dotsure. Everything was going so well and smooth and that didn't even last long. Michelle Thorpe was appointed as my advisor and it has been a nightmare. The first problem started when I sent Michelle two emails to contact me up to date she still hasn't made contact with me and I really don't want to deal with this woman ever! I received my policy schedule via post andlovu I noticed that the Do not tow sticker was not in the envelope. I spoke to Herman who advised that he will arrange for the sticker to be sent. Today I arrived home arrived and received the document and there was still no sticker. I am really getting ****ed off because I have been a dotsure client for less than a month and this is what I have to put up with? How do you expect me to refer friends to dotsure when you guys are failing to send something as simple as a Do not tow sticker? It makes me wonder how you guys handle claims cause this is really shocking. </p>

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Replies (2)
dotsure.co.za
dotsure.co.za's reply13 Jul 2016, 08:39
Official

Hello Sifiso

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

dotsure.co.za
dotsure.co.za's reply13 Jul 2016, 10:49
Official

Dear Sifiso

Thank you for affording us the opportunity to review your grievance.

Kindly accept our sincerest apology for any inconvenience caused as a result of not receiving your DO NOT TOW stickers. We arranged with our mail room to generate a new bundle of your policy documents and also make absolute cer*****y that the stickers are included. We were assured us that it was done, the bundle will be sent for posting and is expected to arrive to your postal address during the cause of next week.

As per your discussion with Herman earlier, a consultant will give you the stickers on Saturday should you be able to come to our office to collect.

Kind regards

Dotsure Resolutions Team