I did not accept Terms and Conditions

Item: dotsure.co.za
Rating: 3
Author: Lerato S

Good Evening

I would like to know why I have been debited as I did not agree to the Terms and Conditions when I spoke to the Call Center Agent named Terry-Anne.

Please listen to your calls and hear how our conversation ended.

How can she send a debit order instruction before I accept Terms and Conditions? She also advised that I would get a DebiCheck, where I would either accept or decline. I got a message stating that I have opted out of DebiCheck.

On 21 at 16h58 I got the below message Dear Lerato. Welcome to dotsure.co.za! Your Policy No is *********. Our Contact No is *** and Fax No is ***. Regards. dotsure.co.za FSP39925. I also got a whatsup message stating "thanks for opting in to the dotsure" of which I sent a response "STOP" same day at 19h17 and requested a call back.

I then received a call the following day and I was asked to verify my details and then I was told that the policy is cancelled.

Please help me to understand how you got to debit my account without accepting your Terms and Conditions.

Helpful (0)

Replies (1)

dotsure.co.za's replyOfficial

26 Sept 2022, 22:38

Hi Lerato, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za

dotsure.co.za's reply26 Sept 2022, 22:38

Official