http://dotsure.co.za/

Dotsure is the worst car insurance company in South Africa. On 24 December 2021 my car was standing in a parking lot from 15h00 until 23h00. In the time it was standing there a man bumper my car my son inlaw (he was going to drive the car home) was standing outside saw the whole thing happen. We phoned road side assist. Very impressed because they responded very quickly. The police wasn't on the scene because there were no injuries an they were on their way to a accidents scene where 4 people did not make it. We went to the police station every thing was closed so we went on 26 December 2021 because we didn't have transportation on Christmas day. We contacted them 28 December 2021 Long story short they sent us a document request I asked no questions I sent them the trip sheet from tracker, the instruction certificate from tracker, MY BANK STATEMENT the case number. So there were on going phone call and from day 1 they were looking for a reason not to repair my vehicle. After sending them all the required documents they wanted to interview everyone there. They spoke to everyone we had contact number for. Then they wanted my bank statement again not the one I sent in December not prood of payment that their debit order went my bank statement for January. So we had a vew word exchanges I lost my temper at times but 27 January 2022 I sent them my bank statement. 28 January 2022 I emailed to confirm if they received it 29 January 2022 I phoned to hear if they received it but sa usual Zhaun-Maré wasn't available she will phone me back. (Poor lady sorry I was rude at times) She did not phone me back she sent me a claim cancelation letter and thats it. For more than a month my car has been standing at the pannel beaters gathering dust not even touched and now they want me to go and fetch it because someone did not read their email. Thats only the begging. So please learn out of my mistakes these people take your money every month money you worked for but as soon as they have to give back they make you feel like a ******** and why do they need the January statement I still don't have an answer to that question