CP
Chad P
1 reviews | Active since Oct 2022
11 Jun 2023, 17:31
How to Cancel your insurance: Find a door to Narnia and ask someone there- perhaps they'll Know the Answer
I have no clue if anyone actually reads the mail that get sent to the Dotsure team. Firstly; I tried to add my partners vehicle onto my policy; it took almost 2 weeks for someone to respond.
Then I sent a mail with a formal letter requesting to cancel my policies with them; after 3 mails and over a month later- I have not received a response at all. I even went as far as reaching out on their online chat forum. No avail.
Today- they debited my account( a month after cancelling). I wouldn't want to know how a claim would be processed if a simple cancellation email cannot find resolution.
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Replies (2)
dotsure.co.za's replyOfficial
12 Jun 2023, 10:09Hi Chad, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply12 Jun 2023, 10:09
Official
Hi Chad, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
CP
Chad P's updateReviewer Update
26 Jun 2023, 17:17Good Day
Please sort this out- we are still being debited by Dotsure and being harassed with phone calls.
We are about to seek legal advice as I have no clue why a simple cancellation cannot happen after 5 sets of emails without any responses yet we get calls about new products. My mind is baffled.
I no longer want anyone to be contact with me- I want dotsure to issue a cancellation and removes us from their call lists.
Please sort this out- we are still being debited by Dotsure and being harassed with phone calls.
We are about to seek legal advice as I have no clue why a simple cancellation cannot happen after 5 sets of emails without any responses yet we get calls about new products. My mind is baffled.
I no longer want anyone to be contact with me- I want dotsure to issue a cancellation and removes us from their call lists.
CP
Chad P's update26 Jun 2023, 17:17
Reviewer Update
Good Day
Please sort this out- we are still being debited by Dotsure and being harassed with phone calls.
We are about to seek legal advice as I have no clue why a simple cancellation cannot happen after 5 sets of emails without any responses yet we get calls about new products. My mind is baffled.
I no longer want anyone to be contact with me- I want dotsure to issue a cancellation and removes us from their call lists.
Please sort this out- we are still being debited by Dotsure and being harassed with phone calls.
We are about to seek legal advice as I have no clue why a simple cancellation cannot happen after 5 sets of emails without any responses yet we get calls about new products. My mind is baffled.
I no longer want anyone to be contact with me- I want dotsure to issue a cancellation and removes us from their call lists.