how long does it take for a car to be fixed, time frame pls

was involved in an accident on the 11November, i called dotsure insurance they towed the car to Springs then the following day monday 12November i called them wanting the address on where my car is then they send me address 7 Butler street, Nuffield Springs, then after a week, on the 19th November it was Monday i went to this address then i found my car, spoke to Andree he said my car was assecced and he showed me all the damages and he told me that they sent the claim to my insurance then he will wait for them to pay... then a guy called friday the 23rd saying he just assessed my car they will move my car from springs to Denmar Peanelbeaters Benoni on Monday 26th to be fixed, then i called Denmar Peanelbeaters today they dont have my car, they dont know anything about my car, i should called my insurance...then i called Dotsure No one knows where my car is, i must wait for someone to call me but they never called, i bought 60rand airtime just to get help from them but i didnt get any, they kept placing me on hold until i run out of 60rand airtime, i called again asking to be put throuth a supervisor , then they said they will ask their supervisor to call me, till now im waiting

my caris almost three weeks with them but nothing is happen to it, they r not fixing it apperantly it still in the yard at Springs,

and they wont give me a caortesy car coz ive cancelled which i never did that, im just fustrated i dont know what to do coz im not getting any help

i have all the recordings of the calls i made to them i have the proof of emails that the send to me the first time ive joined the insurance the package of what i qualify for if i was involved in an accident