Horrific customer service, really bad experience

Trying to get home and car insurance through Dotsure has got to be the worst experience one could ever imagine. Firstly, I get given a premium based on a zero excess for the car by Lu-Verne Samuels, who took down the application. I informed her of all the details she required, including the home contents etc. When I received the policy document, there was an excess of R 6 500 for the car, and the description of the premises was wrong. Her tone was condescending, questioning me after every response with "Do you understand?", When I responded "yes", her answer was "Good". Where is my lollipop for being a good boy and saying that I understood? If you want to treat your potential customers like they are stupid, then she gets the award for succeeding in doing just that. Then I had to send in proof of prior cover, which I did. This covered a period of 18 months, the balance of the cover was with Hollard, who are involved with, or own Dotsure. I informed the agent named Lindisipho Qaqawe that the records could be obtained from Hollard as they are "one and the same". I was informed that I had to do this, as there were no records. Then after correcting the errors on the policy (like a corrugated iron roof to a cement/concrete roof), yet again the premium goes up. I don't think that Dotsure know what they are doing. They expect their potential customers to jump through hoops, while treating them like they are rather ******** or stupid. My advice, go anywhere else. You don't know what will happen in the event of a claim.