HORRIFIC CLAIMS PROCESS FROM DOTSURE!!!

Horrific claims process with dosture!!! i have never received such poor service when Hollard was still handling all of my claims process.

I met in and accident on the 18th of May@ around 7:30am. I called into road side assistance whom then authorised the towing company on scene. i was advised by dotsure that the vehicle will be towed to the authorised panel beaters.

@ around 11:30am i called in to dotsure to register the claim. i was then advised that the vehicle was still at the towing services and there was some issues with getting the vehicle released due to the current towing company being on strike. Why was this company authorised by dotsure if dotsure knew they where on strike? why did they even attend to the scene? I was then in touch with Marvin and @ around 4PM i was told that Cathy will assist with the movement of the vehicle the next day.

19th May - I contacted Cathy and she advised that my vehicle was still with the towing company and that AA and the towing company was busy negotiating a rate before they can release my vehicle. @ around 12PM Cathy contacted me and advised that she has some good news, the towing company reached an agreement on the rate and that the vehicle should be moved to the Panel Beating company. @ around 2PM i called Cathy again whom advised that she will follow up with the towing company and advised accordingly. I have had no feedback from anybody since 2PM yesterday.

20th - I called Cathy this morning and was very rudely told that she has never told me that she will get back to me yesterday and she does not even have the towing company number, she then went on the say that calls are recorded and she never said she will get back to me yesterday. I asked for the recording to be emailed to me however i still wait. Regardless Dosture should have its clients best interest at hands and they should be providing regular updates. I should not have to be keep chasing up and wasting my time and money.

At the very time writing this 8:50am - i still have no idea where my vehicle is!!!! I am promised feedback but never get any. I would never recommend Dotsure to anybody and hope that this makes people aware about the poor dealings you have to face when it comes to processing a claim