Horrid Service when it comes to claim's process

This was my first time getting pet insurance and I deeply regret choosing them. Horrible service when it comes to claim time. Like one of the other reviewers mentioned their is stringent red tape when it comes to claim time. This is my third time claiming and I'm expected to harass a very busy vet for all possible details relating to the claim. Due to lockdown, I had to take my dog to a vet closer to home with an xray machine, who is not his regular vet. Biggest mistake in choosing them as an insurer for my two dogs, I had taken this insurance out when both where pups. I am just glad I picked up on their horrid service while my dogs are still young and fit, so I can change to a better insurer.