Horrible Telephone Etiquette

I spoke on 25/08/2022 in the afternoons about 2:40 with a guy which name I cant recall regarding suspicious mandate requests from Dotsure. (Which I am not custom to these new debichecks)

His tone of voice of how he is irritated by a customer asking him questions shows through as the light of day. He had a snarky way of talking to me and the more I'm kindly asking him to help meto understand the more he made disrespectful sounds of disbelief. Just because I was concern and couldn't understand why I am getting requests from Dotsure which has never happened before and for only one amount.

When I asked if I decline what will happen? He said don't worry even you decline the amount will still be withdrawn from account. Which does not make sense. And when intold hin but I have two amounts that's supposed to be debicheck for he just rep**** with sir " I understand" what does he understand exactly?

This was very unprofessional and made me feel like he more important things to do than talking to I white Male that is wasting his time.

I also requested someone phoning me about my premium. No one has phoned me yet.

Do I have to cancel everything with Dotsure? Because I will donit with a blink of an eye