Horrible service

I lodged an accident claim with Dotsure (handled by Oakhurst Claims) Zukisani Lawana is the claims handler that is assisting me. I am so disappointed with how they are giving me a run around regards to my claim. They went as far as telling me to investigate the claim myself. Mariska Brits from Oakhurst Claims said i should go to the traffic department and get the accident report and to also get the vehicle data from Tracker in order for them to be able to see the speed i was driving with when i got an accident. My question is "isnt their job to do all this investigation". I have spent so much airtime trying to get this sorted, they put me on hold for hours on the phone and eventually when i finally get through to someone, they will tell me to call again after 2 hours because they havent received information from Mariska Brits, everyday when i try to call i am told the story that they are waiting for Mariska to have a look at my claim. I am tired of this despicable service and them giving me a run around.