Horrible Service

Good day

Please do not send me the ******* below.

I have just checked my bank statement and seen that Dotsure tried to debit the amount of R497.17 on the 18th of March, 2 days before my pay day so obviously the debit would return as unpaid. Please not this is not the first time this has happened and is creating a bad credit record on my bank account.

I believe you and I both work for a financial institution hence our pay days are the same, please explain to me if a debit goes off 2 days before your pay day where exactly would the money come from?

Since Dotsure has taken over the policy from Hollard I have received nothing but S**T service, from day one.

People are facing financial difficulties during this time, and we are trying to hang on to unnecessary expenses like insurance, and I believe companies like Dotsure are taking full advantage of people like this.

Please refund my bank charges of R155 and cancel this policy and DO NOT try and debit my account again I am please to move my policy to one of your competitors who is willing to offer better service than you are.

The reason I stuck with Dotsure was because as a Hollard employee and policy holder they trusted you with their client BUT clearly you are doing a terrible job. I can only imagine what Dotsure does to their clients at claim stage.

Kind Regards