Horrible service

I want to share my horrible experience with dotsure insurance. I was involved in an accident on the 2nd of August late. The car was towed to the panel beaters. On Monday the 5th of August I submitted my claim. I want to tell u until today the claim has not been finalised, I have not been issued with a courtesy car. This insurance is full of stories. I have to call them and follow up everyday. I have no alternative transport since they refuse to issue a courtesy car but they r doing nothing to fast track approving the claim. I called on Wednesday very angry asked them why are they not updating me why don't I have a car yet and why is the claim not approved. I was told they are waiting for the panelbeater to send them the assessment. I called the panelbeater and they told me they never received anything from dotsure not even an email or request. I called them back very annoyed I got a different agent she said no they didn't request an assessment yet they r waiting for confirmation from the panelbeater if the car is with them. A different story all together. This was on Wednesday. I told them they r lying and why must I be the one calling the panelbeater why must I do their job. They said no they will follow up. It was then that they started doing their job. 3 days after. I'm stuck without a car. Until today I have no courtesy car they keep sending messages that I must provide them with images of the vehicle. A week later the claim is not approved. It's not the first time. The previous claims have also been so sour. I have to follow up. They provide incorrect parts to panelbeaters they take long to supply parts the communication is so poor. They don't communicate. They have a horrible service. Their claims process is ridiculous. I've never felt so powerless. They make clients bag for th service that they are supposed to provide because they get paid for it. This is unacceptable.