HORRIBLE INSURANCE

I had an engine warranty and i reported to the insurance that my car has a problem and was towed to the workshop in East London. I lodged the claim to the insurance and the required documentation was sent together with the complete service history to u2usdotsure.co.za email, but they later changed and said it must be sent to the other email. When the workshop sends the documents to the Assessor he did not attach the last service which was on the last page (separate page) when the assessor got that he concluded that the car was over the service and decline the claim. It was pure an error and the workshop referred assessor to the previous email which was first sent to u2usdotsure.co.za and did want to listen and assumed it was cooked.

I am very disappointed and i will not let it go like that i will give a fight. They cannot decline my claim on a pure error. The assessor was referred to the previous email which was sent before the changed of emails because that one has got all the service history of the car.

The last time i checked they were busy with it with the workshop in clarifying the missing page but when i called this morning they say my claim has been declined, Hey did not even send the communication or call me