Horrible horrific

Have never been so racially profiled before experiencing this from a company that's was referred to me by an Indian friend, placed a claim while at the police station turned to be an act of a decline #after an investigater came to my house he never had an note pad to write on and its took him from the 10th of January to the 2nd of February to submit a report that was totally made up but cause he was white nothing I cud justify, worse of all a white lady called me asking how many TV I had I said two which was never placed on The report and digged up a Facebook post for June last year which means as a black person I couldn't upgrade just because I didn't post that, worse of all canceled on the 10 got a call on the 11th for it to be confirmed on the 12 of February just because there wanna be able to eat my premium if u think that was it's a refund became even more of a big deal as I spoke to Dallin and he dropped the call trying to explain why there always have excuses instead of paying attention to emails as requested, I honestly didn't think it's was this bad but proved me other wise.