SM
Simphiwe M
1 reviews | Active since Feb 2024
13 Feb 2024, 10:51
HORRIBLE!!! HORRIBLE!!!
What a horrible experience I am receiving from Dotsure warranty claims, It has been 3 weeks since I submitted my claim and provided them with all the required documents to support my claim and I still have not heard from them or the assigned claims administrator. I have been calling every day for them to provide me with feedback, be placed on hold and they hung up. When i finally connect to a consultant its always the same story that the assessor is checking the document. They always tell me they checking the documents and will call before COB and they don't call as promised. Is this how dotsure treat their customers? I am not happy with their service and wouldn't recommend anyone to choose dotsure
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dotsure.co.za's replyOfficial
13 Feb 2024, 10:52Hi Simphiwe, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply13 Feb 2024, 10:52
Official
Hi Simphiwe, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za