Horrible Experience

I have a pending claim that's just over a week now and I am having no joy! Nothing is being done. It's for an attempted theft and damage done to my car. I keep being asked for different documents, why am I not told a at once what is needed. Also, my car was towed and I'm left without transport which I need for work and all I keep hearing is "We're waiting for a quote from the panel beater" how long does this take? I am also being charged a penalty because my case wasn't opened within 24 hours. How was I supposed to get around to open the claim because the police station in my area refused to help me, I had to go to the one where the incident happened which is over 25km away! I just think this service is absolutely ridiculous and highly frustrating. I need all this sorted before this week ends!!!