Horrible Claims Experience
The claims process is outdated and unnecessarily complicated and long.
The account manager on their site is glitchy and essentially useless as you cannot add or remove pets online. You can only see your claims history for the last 3 claims. You cannot even view details on claims you submitted online, nor does it even bother to show you the claim number for that claim.
The claims process is ridiculous and thus I will actively be looking to change pet insurers for both my dogs.
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Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
30 Jan 2019, 10:28 Dear Andre
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply30 Jan 2019, 10:28
Official
Dear Andre
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
05 Feb 2019, 16:59Dear Andre
We refer to your Hello-Peter complaint dated 30 January 2019, contents of which have been noted.
We value your feedback and have noted your concerns regarding the access to the website and referred same to our IT Department for consideration on future improvements.
We trust you find the above in order.
Kind regards,
Dotsure Resolutions Department
We refer to your Hello-Peter complaint dated 30 January 2019, contents of which have been noted.
We value your feedback and have noted your concerns regarding the access to the website and referred same to our IT Department for consideration on future improvements.
We trust you find the above in order.
Kind regards,
Dotsure Resolutions Department
dotsure.co.za's reply05 Feb 2019, 16:59
Official
Dear Andre
We refer to your Hello-Peter complaint dated 30 January 2019, contents of which have been noted.
We value your feedback and have noted your concerns regarding the access to the website and referred same to our IT Department for consideration on future improvements.
We trust you find the above in order.
Kind regards,
Dotsure Resolutions Department
We refer to your Hello-Peter complaint dated 30 January 2019, contents of which have been noted.
We value your feedback and have noted your concerns regarding the access to the website and referred same to our IT Department for consideration on future improvements.
We trust you find the above in order.
Kind regards,
Dotsure Resolutions Department