Hollard/Dotsure

Opened a motor extender policy with hollard about 4yrs ago. This on the 29th of June 2021 a logged a claim with them because my flywheel had warned out. i got a claim number from them and when i enquired the next day as to how the process was i was told that they will forward it to the verification department and they will let me know be COB. No one called me so the next day i called and was told that my policy was now with dotsure and i need to call them. When i called dotsure they referred me back to hollard and it was i back and forth thing. Next day i called and i was told its still with the verification department and that they will call me by COB. Again now one called. Since Friady 02 July 2021 I've been calling them and each time they tell me about the verification department and they will call me before COB to let me know