Hollard is the worse!!!!!!

My car broke down on Saturday the 18th of June 2022 at about 13h00 on the N3 Highway North. I called Hollard Insurance, who at the time was closed, we had to search and find out that Hollard has moved over to Dot Sure??? Not sure when this happened as we were never advised, when we eventually connect to an agent he could not find a profile for me, after explaining the problem and that I'm a Hollard client , he must have found my account details.

Was promised that road side assistance will be sent. There I was stranded and the call agent asks me, how will you be getting home? I assumed they transport us as well, the agent said oh we can transport you, but your family will cost extra!!?? So what should I have done, left my family on the side of the road?

They sent a link so we can track the driver who they sent for road side assistance, who seemed to have stayed on one spot!

3 Hours later I had to call a friend to come and assist and they never arrived, up until now NO ONE FROM HOLLARD OR DOT SURE!!!!! has called to find out what happened.

Insurance is a specialized service we pay for, for when the worse happens and this was absolutely appalling, the worse experience we have ever had.