OH
Omesh H
1 reviews | Active since Oct 2023
07 Oct 2023, 12:13
Highly frustrated with Warranty Claims Team
It’s been 3 days that my warranty Claim has been submitted for approval and no response. On multiple emails and calls to the customer center you get passed around without speaking to the respective warranty claim team. Escalations and no call backs or responses. My car has been sitting with the repairer for 6 days now with no clear objective on how to proceed.
It is frustrating that no one has the Courtesy to let you know what’s going on either by a text, email or at least a call.
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Replies (2)OH
Omesh H's updateReviewer Update
07 Oct 2023, 12:163 days since submission for final approval.
OH
Omesh H's update07 Oct 2023, 12:16
Reviewer Update
3 days since submission for final approval.
dotsure.co.za's replyOfficial
07 Oct 2023, 15:33Hi Omesh, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply07 Oct 2023, 15:33
Official
Hi Omesh, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
