High to low service.

I was really impressed how they handled my wife's claim but the problem came with the refund on the premium that was deducted after the claim was settled and the premiums she was paying was that of a Kia Rio high but according to the assessor the car was not a Kia Rio high. So they said they waiting for the policy recording gone about 2 weeks and still no action. We were told that we would get a portion of all the premiums that was paid in for the pass 11 years.You guys are good don't drop the ball now.