HP
Helen P

1 reviews | Active since Dec 2020

10 Dec 2020, 16:56

Helen Pereira - Dotsure are excellent

I e-mailed my claim on 09/12/2020 and enjoyed the immediate response e-mail stating they will get back to me faster than a Beagle can sniif out a treat. I was called by Sherezan Erasmus within the hour and then got confirmation mails through each step of the claim. My claim has been approved and payment expected within 3 working days. I also received a get well e-mail which was very cute. I have not had such excellent service this year, as Covid seems to have become an excuse for poor service by many companies. Well done Dotsure, I am so happy I signed up with you earlier this year.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply10 Dec 2020, 17:20
Official
Hi Helen,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-) 

The dotsure.co.za family