Hard Landing

I am deeply disappointed with the appalling service I have received during my claim process with Dotsure. It feels as though your company is slowly losing touch with its clients.

I logged a claim in December, expecting it to be resolved within a week, as per your standard process. However, I was told to take my car to a dealer of my choice, which I did promptly. A week later, I have yet to receive the funds in my account.

What frustrates me the most is the lack of communication from your side. I’ve sent multiple emails, and none of them have been acknowledged or responded to. This is completely unacceptable, especially considering I’ve been a loyal customer, paying my premiums on time for the past 14 years.

Now, I find myself in a situation where I have to plead for basic courtesy—just for a reply to my emails! This is not the level of service I expect from a company I have trusted for over a decade.

Please address this issue immediately and provide me with the assistance I deserve.