BL
Benjy L

1 reviews | Active since Feb 2020

05 Oct 2023, 11:33

Greatest Excuse Finders To Not Pay Out Claims

Terrible when it comes to paying out claims always look for excuses to not pay out the claims . I took out a cover with them then three months later my household contents are damaged by power surge, I took out an additional cover to insure me in case of a power surge which has an addition fees to my policy by the way.

I have to get an electrician at my own cost to come out and evaluate the damage and send them the report, upon receiving it they reject my claim because they say the technician says its was load shedding, but on the report the tech said it was power surge, they called the technician and suggested to him that the power surge was caused by load shedding because they knew that the don't pay out load shedding claims. funny enough I didn't have load shedding during the time the electronics got damaged. What a ****! I pay a service cover and find out that I am not really covered for that service.

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Replies (3)
dotsure.co.za
dotsure.co.za's reply05 Oct 2023, 11:57
Official
Hi Benjy, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
BL
Benjy L's update06 Oct 2023, 08:05
Reviewer Update
I don't think much will happen as I have already raised it with the complains department, not helpful either.
BL
Benjy L's update11 Oct 2023, 08:04
Reviewer Update
No has been in contact with me since your reply.