JJ
Janine J

1 reviews | Active since Jan 2024

21 May 2025, 23:00

Great service! Thank you!

I had a wonderful experience signing up for pet insurance today. I took my bird to the vet in the morning without being covered. They arranged for someone to contact me for pet insurance, and not even 10 minutes later, I received the call. I signed up, got instant cover, and no waiting period. The gentleman who assisted me, Mr Craig Terblanche, was incredibly friendly, patient, and knowledgeable. He made the entire process easy and stress-free, answering all my questions clearly and thoroughly. We joked and laughed. It felt like I've known him for years. Excellent service—thank you for making this such a smooth experience! I can sleep peacefully knowing that my feather babies are in good hands and that it won't cost me an arm and a leg. Thanks again, Craig! You're a super star 🌟 keep up the good work!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply22 May 2025, 08:07
Official
Hi Janine, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Craig as well. ;-) The dotsure.co.za family