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perfectnicola P

1 reviews | Active since Dec 2016

22 Apr 2021, 09:36

Great service

It was my first time claiming for my dog and it was the most painless, uncomplicated process. Within minutes of claiming I had received a call from Tiffany who was so easy to talk to and she explained every step of the way. It was so refreshing. Then yesterday I received a call from Yolandie to explain the payment breakdown. From the day of claim to approval and payment was 4 days. I'm impressed. Great customer service and uncomplicated process. I hope this continues!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply22 Apr 2021, 10:07
Official
Hi Nicola,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-) 

The dotsure.co.za family