SM
Samkelisiwe M

1 reviews | Active since Jul 2025

23 Jul 2025, 13:09

Great Customer Service

I would like to extend my sincere appreciation to Nikita Thole from the Retentions department at Dotsure Insurance for the outstanding service I received. From the moment our conversation began, Nikita was professional, patient, and genuinely committed to assisting me.

She took the time to listen to my concerns, explained my options clearly, and went above and beyond to ensure that I felt valued as a customer. Her ability to handle the matter with both empathy and efficiency truly made the experience seamless and stress-free. Did I mention that my Premium was decreased?

It’s rare to come across such attentive and client-focused service, and Nikita exemplifies exactly what great customer support should look like. Thank you, Nikita, for your dedication and for making me feel like more than just a policy number.

Highly recommended!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply23 Jul 2025, 14:53
Official
Hi Samkelisiwe, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Nikita as well. ;-) The dotsure.co.za family